Issues management is often conducted reactively or piecemeal without a clear strategy that involves deliberate communications. This work is about managing those situations or issues that could make a brand or organization vulnerable; perhaps an organization undergoing changes in structure or purpose, expansion or reductions, merger or acquisition. Perhaps your industry or your organization’s manufacturing or distribution processes are undergoing closer examination by regulators or advocacy groups. Or, your business may be entering a new market or offering a new product or service.
ICCC brings its Issues Management and Change Management expertise to help organizations identify opportunities to prevent incidents, mitigate damage and create new opportunities. If a crisis is underway or possible, ICCC works with management teams to develop a strategy to engage entire organizations in internal and external communications to best navigate the situation.
For quite a while we’ve lived in a society where change is the most anticipated constant. Today we are experiencing change at the speed of AI, which means that real-time has just gone to warp speed. So, how can one lead an organization with so much uncertainty?
When a sensitive situation unfolds, many managers opt to limit communications to their inner circle. They fear that providing partial information in a rapidly developing environment will confuse and unsettle their wider group of stakeholders. They don’t manage expectations, and they’re not transparent. The result? Employees, customers and shareholders are left to imagine the worst.
Optics: How an event or action is perceived. For business, optics refers to actions, policies and decisions that shape attitudes toward the company.
Dean Latha Poonamalee and her graduate students engaged with Ivy in a riveting conversation about handling experiences they are experiencing their organizations, as well as preparing for increasing the value of the work that communications professionals contribute to changes large and small.
Ivy moderates panel on the Realities of Global News with BuzzFeed's Scott Lamb and Reporters Without Borders' Delphine Halgand. Fabulous expertise and stories on news coverage from terrorism and natural disasters to Ebola and Charlie Hebdo. Hosted by Georgetown University Alumni Club of New York and Cornell University Club of NY.
After 9/11, we tapped Ivy's expertise to advise the North American Association of World Trade Centers on how to position that prominent organization in the aftermath of tragedy.